At SKAi2, we are committed to providing a seamless support experience for our users. Whether you need assistance with transactions, account issues, or general inquiries, there are multiple ways to reach our support team. Here’s how you can get in touch:
1. Contacting Support Through the SKAi2 Pay App
The SKAi2 Pay app offers a direct and convenient way to access support:
- Open the SKAi2 Pay App and log in.
- Navigate to the Menu: Tap the Menu icon in the top-right corner of the home screen.
- Select "Contact": This will open a list of support channels.
You’ll see various options such as email, WhatsApp, Facebook, and Instagram—all connecting you directly to our ticketing system for quick and efficient resolution.
2. Support Channels Available
Email Support
Send us an email via the app or directly to our support address. This is perfect for detailed inquiries or when you need to attach documents.
WhatsApp Support
Follow our WA Chatbot flow for specific topics or message us through WhatsApp for a fast and convenient way to chat with our support team. You can start the conversation directly from the app.
Social Media Support
You can also reach us via:
- Facebook Messenger: Follow our official page and send us a message.
- Instagram Direct Message (DM): Connect with us on Instagram for quick responses.
When you contact us through any of these channels, your query is automatically logged into our ticketing system
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